Contact Us
Safehouse works to promote electrical product safety and compliance across South Africa.
We support responsible businesses in the electrical industry, provide guidance to our
members and raise awareness of unsafe or non-compliant electrical products.
Contact us with a safety-related concern, membership enquiry or question about Safehouse
and our work.Safehouse members are businesses in the South African electrical industry that support the Association’s commitment to self regulation and safer, compliant electrical products through responsible industry practices.
Contact us
Safehouse welcomes justified, safety-related complaints from any party, including commerce, industry,
government and individuals, about members’ and non-members’ electrical products or services.
Safehouse is not a consumer body, nor is it a forum for consumer complaints.
Report an Electrical Safety Concern
Safehouse welcomes justified, safety-related complaints involving electrical products or services offered by members and non-members.
Providing clear details helps us understand the concern and determine the appropriate next steps. When contacting us, please include the product or service name, supplier or manufacturer, a description of the issue and any supporting photographs, packaging details, receipts or documents.
Safehouse is not a consumer complaints body and cannot assist with refunds, warranties or general customer-service disputes
Membership Enquiries
Safehouse membership is available to responsible businesses operating within the South African electrical industry. Members receive support relating to product compliance, applicable standards, LOA requirements and self-regulation. Membership also provides industry representation, greater exposure and access to a network of businesses committed to safer electrical products.
Use the contact form to ask about joining Safehouse or visit our membership page for more
information.
Frequently Asked Questions
1. Can I report an unsafe electrical product?
Yes. Contact Safehouse if you have a justified concern that an electrical product may be unsafe or non-compliant.
2. Can I submit a complaint about a non-member?
Yes. Safehouse considers safety-related complaints involving members and non-members.
3. What information should I provide?
Include the product or service name, supplier, details of the concern and any supporting photographs or documents.
4. Does Safehouse handle refunds or consumer disputes?
No. Safehouse is not a consumer complaints body. Refunds, warranties and service disputes should be raised with the supplier or the appropriate consumer authority
5. Does Safehouse operate throughout South Africa?
Yes. Safehouse supports electrical safety and responsible industry practices across South Africa.
6. How can I enquire about membership?
Complete the contact form with your company details and membership enquiry. A member of the Safehouse team can provide further information about the application process and benefits.